
Aleut Management Services
It HELP DESK SPECIALIST – AMS -
Colorado Springs, CO
|
Manages information technology and telecommunications
customer service Help Desk. Serve as customer support services for installation IT
equipment, printers, phones, software, systems, interfaces and networks and
shall perform the functions identified below. |
|
·
Identify and
resolve user problems and concerns associated with all IT applications,
computer equipment, hardware and software.
This includes but not limited to Cell Phone Assistance, Service
Request Management, IT loaner equipment, printers services, end-user password
resets, Computer server checks Service Documentation and Solutions Database. ·
Maintains IT
Metrics. ·
Responsible for
employee work schedules, training and other management and supervisory
functions for the Help Desk. ·
Assist and
guide PC users in both business and technical areas; educate users in proper access
and usage procedures; analyze and diagnose hardware, software, networks, and
systems problems reported by Aleut users pertinent to a wide variety of
software applications, operating systems and IT equipment; troubleshoot,
investigate, and analyze actual or potential complex problems in system
software, applications software interface with other applications, and IT
equipment to isolate malfunction causes; evaluate reported problems, develop
modifications and procedures to resolve the problems, and initiate corrective
actions; develop and recommend standard problem resolution methodologies and
procedures for use in problem resolution databases. ·
Investigate
frequent and significant communications problems and coordinate solutions
with local end-users; establish network access protocols to provide customers
with local or remote access capabilities; coordinate with IT to identify
improvements and ways to provide greater effectiveness and economy of
services. ·
Provide
consulting services and problem resolution on a variety of computer problems
through a IT Help Desk. Responsibilities include the following: Maintaining
computer hardware and software, data communication networks, local area
networks, and technology interfaces. Providing troubleshooting support and
first-call problem resolution to personnel in application usage, system
maintenance, management of hardware, and software Installation. ·
Other IT
related tasks as assigned |
|
|
|
Must be proficient in Microsoft Office Products. |
|
High School Graduate/GED: Required |
||
|
Associate’s Degree : Computer Science or related field or a corresponding number of years experience in IT. |
Minor |
Major |
|
Bachelor’s Degree: Desired |
Minor |
Major |
|
Master’s Degree: |
Minor |
Major |
|
Graduate Degree: |
Minor |
Major |
|
Other: Trade School, Specialty Studies, Training, etc.: |
||
CERTIFICATES,
LICENSES, REGISTRATIONS:
|
MCP and A+ desired. |
WORK
EXPERIENCE (minimum experience required to perform job
satisfactorily; may include preferred/desired experience):
|
Minimum of two years on a IT Help Desk or related IT
experience. Proficent in troubleshooting hardware and software
experience. Profieciant in basic networking protocls and
standars. Knowledge of Exchange, VPN, routers, and wireless
access. Experience with BlackBerry trouble-shooting a plus. Ability to work in a team environment, yet autonmously with
slef-motivation, includeing keeping forward momentum on projects and working
with team members to achieve a common goal. Previous experience in Costpoint is a plus. |
KNOWLEDGE, SKILLS, ABILITIES
(requirements to perform job
satisfactorily, i.e. basic computer or math skills, or specific software
knowledge, 10-key/calculator skills, or ability to read and write English, or
ability to reason/problem solve, etc.):
|
Trouble analysis and reporting; PC hardware/software configuration;
diagnose, and troubleshoot; computer applications; maintain computer hardware
and software; identify and resolve network operation problems; install and
configure application software; service request processing; Windows operating
systems. Possess the ability to evaluate system problems and provide resloutions. Ability to communicate effectively with all levels of technogoly users. Demonstrated high level customer relationship skills. |
PHYSICAL
DEMANDS (demands that are representative of those
that must be met by an employee to successfully perform the essential job
functions of this job, i.e., percentage of time employee must lift, stand, sit,
climb, stoop, reach, hear, etc.):
|
Sit 50% of worktime, stand/work 50/% of the time |
WORK
ENVIRONMENT (characteristics that are representative of those
an employee encounters while performing the essential functions of this job,
i.e. environmental factors such as noise levels, temperature, ventilation,
lighting, safety hazards, etc.):
|
Standard office environment. |
SUPERVISORY
RESPONSIBILITIES:
|
None |
Administrative Assistant, AMS Regional Office Anchorage
To provide administrative
support to the Business Development Manager.
Receives incoming calls and greets customers. Assists in recruitment
efforts for Aleut Shareholders throughout all Aleut companies. Will support various requests from Business
Development Office in Colorado, such as research of targets in E-Pipeline and
other software. Development of
capability briefs using Power Point.
§
Receives
calls and determines the nature of the inquiry in order to route callers to appropriate
destination
§
Conveys
messages as necessary and greets visitors.
Routes incoming mail.
§
Prepares
correspondence, presentations and distributes reports as needed.
§
Proofreads
copy for spelling, grammar, and layout, making appropriate changes. Responsible for accuracy and clarity of final
copy.
§
Prepares
mailings to shareholders and directors
§
Coordinates
mail pick-up and delivery (Federal Express, UPS, etc.)
§
Makes
travel arrangements, as needed. Orders office supplies. Maintains
phone directories.
§
Schedules
meetings as directed. Coordinates with
The Aleut Corporation and The Aleut Foundation in shareholder recruitment
efforts; maintains resume databases; prepares correspondence to shareholders,
and assists shareholders with resume preparation
§
Works
closely with the AMS Director of Human Resources in all shareholder recruitment
efforts.
QUALIFICATIONS
§ Must demonstrate a high level of
interpersonal skills to handle sensitive and confidential information. Position continually requires poise, tact and
diplomacy.
§ Demonstrated analytical ability is
required in order to gather and summarize data reports, find solutions to
various administrative problems, and prioritize work.
§ Attention to detail in composing,
typing and proofing materials, establishing priorities and meeting deadlines.
§ Must be proficient in basic computer
skills, including Word, Excel, PowerPoint and other database and presentation
software. Ability to learn other software
packages, to include E-Pipeline, Team Track, VPC, and iKEW.
§
Strong
interpersonal skills with the ability to communicate well in both verbal and
written formats.
§
Ability
to read and write English.
§
Operating
knowledge of office machines including copiers, computer, and fax machine.
Business Development Manager – AMS Regional
Office-Anchorage, AK
Ensures company’s core
business in Alaska are developed and marketed in accordance with Strategic Plan
objectives to maximize and increase business revenues. Coordinates with subsidiary company
Presidents and Business Development Staff to obtain new business within the
Alaska Region. Responsible for leading
Business Development phases of marketing, capture, and proposal development
support in Alaska. Represents Aleut within the community to
provide business opportunities for growth.
Would be required to visit military sites and meet with contracting
officers, other officials, and project personnel in Alaska. Would provide Aleut
capability briefings to senior officers and civilian leadership in Alaska.
§
Assists
AMS Business Development to:
§
Research, analyzes and monitors target
industry financial, technological and demographic factors to capitalize on
current and future market opportunities following Aleut strategic plans and
objectives
§
Identify
and qualify target clients for each core business within Alaska; leads pursuit
of new business opportunities; tracks and monitors progress in pursuit of
business.
§
Coordinate
bids for new projects; appraises project profitability, and assesses potential
for future business growth.
§
Prepare
capabilities statements and presentations, qualification packages, responds to
request for information (RFI), sources sought, and other government
capabilities requests.
§
Develop
opportunity-specific capture plans, teaming arrangements, and proposals.
§
Establish
and grow network of key contacts with government customers, contractors and
consultants; develops positive working relationships and alliances to obtain
information regarding potential new business opportunities.
§
Participates
in professional organizations and conferences to develop and expand key
industry contacts while promoting Aleut companies
§ Promote utilization of existing
contracts to support new customer requirements.
QUALIFICATIONS
§
Bachelor
Degree in Business Administration, Management or related field.
§
Successful
track record of marketing and new business acquisition in a competitive
environment in the Government Services market space and across multiple
competencies (Base Operations, Facilities Maintenance, Information Technology,
Communications, Supply, and Logistics);
§
Comprehensive
knowledge and understanding of business, sales acquisition and budgeting
processes, customer bases and contracts;
§
Ability
to develop and integrate company-wide strategic plan and business marketing
plans, including aptitude in analyzing and interpreting industry business
trends, develop and implement capture plans, and be instrumental in proposal
development activities;
§
Professional
presentation skills, including the ability to communicate information
effectively to top management, clients, public groups, and/or boards of
directors;
§
Demonstrated
leadership and management skills, including the ability to problem solve and
evaluate results of performance – Self starter, self motivated, and strong team
work required;
§
Ability
to work well under pressure, interruptions and tight deadlines; able to perform
tasks over long periods of time to meet deadlines and objectives;
§
Ability
to foster and work effectively in a team environment;
§
Must
be able to obtain access to government and military facilities.
§
Secret
Security Clearance and a passport are both required.
HR Specialist – Corporate, Colorado Springs, CO
Specializes
in human resources recruiting, benefits administration at the professional
level, and carries out responsibilities of data entry into HRIS. Administration
and management on the interpretation of benefit policies, programs and
procedures. Ensures timely data input
for payroll purposes and conducts E-Verify.
Participates as a member of the HR Department and AMS Corporate Team,
supporting its mission, values and objectives.
·
Receive and
ensure completeness of new hire and termination packets within 5 days of status
change.
·
Ensures the Project
site interview logs are completed in a timely for submission for LLC
Affirmative Action Plans. Plan and
conduct Project hire orientations as requested.
·
Research
employee and project issues relating to benefits and summarize findings as
requested by HR Staff, utilizing analytical and mathematical skills.
QUALIFICATIONS
Aleut Global Solutions
Fulltime and Part-time Operators
|
Serves as a telephone
operator on rotating shifts utilizing the T-Metrics Attendant Console; Placing
and receiving a variety of local and long distance calls, government official
and personal. Completes workload
assignments and comply with procedural policies. Work assigned shift and follow all
government and company policies. Performs all duties as stated in the
Contract Statement of Work which requires the use of tact, courtesy, judgment
and professionalism. |
|
·
Calls involve commercial numbers; leased lines; direct tie lines; and
include overseas connections; collect or charge calls; conference calls,
covered by both government and commercial billings, and charges made over
both commercial and military systems. ·
Applies various special government procedures and different types of
local and long distance calls applicable to several different classes of
telephones. ·
Handle emergency calls such as fire alarms, bomb threats, calls for
the Security Police and ambulance service. ·
Provide directory assistance information and services requiring a
general knowledge of the functions, protocol and activities of various Air
Force installations. ·
Performs Base
Locator functions using the Global Address Listing. Furnishes telephone numbers, designations and location of offices and
personnel. ·
Calls out standby maintenance technicians, resets telephone exchange switches,
and performs related duties as directed by the maintenance technicians. ·
Reports outages and any significant events in the Master Station Log
(MSL). Read the MSL during shift to
stay aware of changes ·
Connect customers
to Conference calls or monitor/control Missile Potential Hazard (MPH)
conference calls when required ·
Upon completion of three days of training and 45 days of work on the
operator consoles all operators shall be able to process a minimum of 50 calls
per hour. ·
Inform the Lead
Operator of customer complaints and annotate problem in the MSL. ·
Notifies Lead
Operator of any problems found in the MSL. ·
Log all
information on the MSL or notify the Lead Operators of information that is disseminated
via the Public Address System, pop ups on the computer screen or the Giant
Voice System. ·
Ensure
switchboard operations are handled in an expedient and professional manner. ·
Complete
training, on-the-job training for operator standards and procedures, methods
and regulations. Use a personal
computer to provide directory assistance and perform other functions. Must maintain proficiency. ·
Maintain
knowledge of established Operating Procedures. ·
Complies with
Aleut Global Solutions and contract Statement of Work directives. ·
Participate in
all Base Exercises and ensure co-workers are aware of exercise situation. ·
Observes safe
working practices and complies with security procedures. ·
Use Hearts
Apart lists and provide to all operators or stations. ·
Follow established
procedures to update and post a list of new or changed telephone numbers to
the directory. ·
Keep the
operator area and break room neat and clean. When necessary ensure the
shredder and trash is emptied. ·
Notify the Lead
Operator when the on-call technician is required and/or Project Manager when
necessary. ·
Performs other
duties as assigned. |
|
High
school graduate. Prior knowledge and
work experience regarding Air Force policies and procedures pertaining to
work activities. High school graduate with training in telephone or
call center operations is preferred.
Must be able to pass a background investigation. |
CERTIFICATES,
LICENSES, REGISTRATIONS:
WORK
EXPERIENCE (minimum experience required to perform job
satisfactorily; may include preferred/desired experience):
|
Minimum
of one (1) years experience in telephone or call center operations and other related activities. |
KNOWLEDGE, SKILLS, ABILITIES
(requirements to perform job
satisfactorily, i.e. basic computer or math skills, or specific software
knowledge, 10-key/calculator skills, or ability to read and write English, or
ability to reason/problem solve, etc.):
|
Must
have good management, leadership and interpersonal communications
skills. Should possess self-confidence
and ability to reason and solve problems.
Must have computer skills with proficiency with various types of
software programs to include; Microsoft Office programs (i.e. Word, Excel,
Power Point, Outlook, etc). Must have
operating knowledge of office equipment (i.e. fax machine, printers,
telephones, etc.). |
PHYSICAL
DEMANDS (demands that are representative of those
that must be met by an employee to successfully perform the essential job
functions of this job, i.e., percentage of time employee must lift, stand, sit,
climb, stoop, reach, hear, etc.):
|
Must
be in good physical condition and able to travel as required. Must maintain assigned work schedule. Must have sufficient endurance to perform
tasks over long periods of time. |
WORK
ENVIRONMENT (characteristics that are representative of
those an employee encounters while performing the essential functions of this
job, i.e. environmental factors such as noise levels, temperature, ventilation,
lighting, safety hazards, etc.):
|
General
office environment |
HVAC Tech – California Courts (South Central)
Building Management Communications.
QUALIFICATIONS
1. Five (5) or more years of verified progressive
journey level HVAC mechanical experience in the maintenance, repair and
operation of a variety of mechanical and electrical pumping, heating, air
conditioning, ventilating and related equipment of commercial building(s).
2. Completion of a recognized HVAC Technician
Training Program. AND
3. Possession of EPA Universal Recovery
Certification and HVAC certification.
4. Possession of a current valid California
Driver’s License (to be presented for verification at time of the selection
process).
5. Pass and maintain clear drug screening, and background clearance.
Aleut Facilities Support Services
Supply Technician/Computer Operator – Scott AFB, IL
ON-GOING RECRUITMENT
Perform and/or supervise
all functions related to the computer
operations function in accordance
with Air Force, DoD, contract Statement of Work (SOW), and other pertinent directives.
This position requires a flexible working schedule which may include occasional weekends and irregular
shifts. Supervises the computer operations function, which is responsible to
manage SBSS and small/ microcomputer support to supported
activities.
Coordinate with and
assist all managers/personnel to determine and meet their needs for computer
reports, special processes, and hardware/software. Resolve problems affecting supply activities,
satellite accounts, tenant accounts, and interface activities
Supervise and/or operate
a control console mainframe computer or a group of mini-computers in accordance
with operating instructions to process data. Supervise Document Control
and/or SATS functions. Directs weekend and after-hours duty/standby employee
schedules as required to meet mission needs.
Assist in develop and implementation
of base supplements and operating instructions, as applicable, for the supply
function. Analyze statistical data and apply supply technical knowledge
and computer operations expertise to reduce/eliminate negative trends.
Provide terminal/computer training for all project functions and
customers. Assist
in development and implementation of base supplements and operating
instructions. Conduct self-inspections
and/or audits to assess compliance. Provides customer
assistance as required. Performs housekeeping duties, on-call, labor assistance
and/or other tasks in other project functions as assigned by the Project Manager,
Deputy Project Manager, and immediate supervisor. Supervises two full-time and 10
part-time employees. Completes annual employee evaluations, nominates employees
for awards and recognition as appropriate, and counsels employees for
substandard performance. Responsible to
keep management informed on all issues impacting employee performance, mission
accomplishment, and/or customer service.
QUALIFICATIONS
Six years
experience in AF Standard Base Supply System (SBSS) operations. Knowledge of microcomputer operation, local
area network administration, Windows Environment and Microsoft Office
applications (MS Access, MS Excel, PowerPoint, and Word) is desirable. Must be able to operate control console
mainframe computer, or a group of mini-computers in accordance with operating
instructions. Must be able to diagnose
and correct equipment malfunctions and error messages, and make corrections
during operations. Must be able to
modify runstreams (batch processing). Current and valid state-issued driver’s
license. Duties require an advanced working
knowledge of the Air Force Standard Base Supply System (SBSS), programs,
policies, nomenclature, work methods, manuals or other established guidelines;
an understanding of the needs of the organization serviced; and analytical ability
to define/recognize the dimension of the problems involved, to collect the
necessary data, to establish the facts, and to take or recommend action based
upon application or interpretation of the established guidelines; and excellent
PC skills, especially with Microsoft Office (MSWord, MSExcel, and MSPowerPoint)
applications. Knowledge of the SBSS and/or ILSS, with associated
PC software is a must. Experience with
the UNISYS printer and on-line print program required. Must have a working knowledge of the following
processes: Query Language Processor
(QLP), Supply Generator Program (SURGE), Supply Interface System (SIFS), Supply
Assets Tracking System (SATS), Automated Data Reports Submission System
(ADRSS), and/or other related processes and programs. Must be a US citizen who is able to read, write, comprehend, and speak
English.
HVAC Tech – AFSS, FLETC- Artesia, NM
Provide general HVAC maintenance support at the
project site. Shall inspect, operate and maintain
HVAC systems and all components in a safe, efficient, reliable operating
condition consistent with manufactures recommendations. Investigation of HVAC
problems shall be thorough and include all related systems (including boiler
system). Shall perform maintenance as specified in the O & M Manuals.
Maintenance shall be performed on a quarterly basis. Shall conduct operational
tests on each generator on a monthly basis in order to ensue each generator
operates properly, during normal work hours.
Responsible for submitting a report to the MCB with the results.
Maintenance includes, but not limited to visually inspecting, checking, cleaning,
testing, operating and maintaining.
(fuel, lubrication, cooling, exhaust line, DC electrical system, AC
Electrical system, engine and mounting, remote control systems, generator,
general condition of equipment.
QUALIFICATIONS
Must
have Current Driver’s License, CFC Certified. Shall have knowledge of
electrical and mechanical operation and maintenance of power generation
equipment. Must be able to lift at least 75 lb is desired. Must be physically
capable of stooping, standing, sitting and climbing. Noise levels are common
ones associated with general maintenance. Must have the ability to maintain
assigned work hours. Must have sufficient endurance to perform task over long
periods of time.
Electrician Maintenance – AFSS, FLETC-
Artesia, NM
Provide general electrical maintenance support at
the project site. Shall
maintain and operate all plumbing, mechanical, electrical, and utility systems.
Maintain a good state of repair to ensure proper and efficient operations of
structural and architectural components, appliance, and electrical/plumbing/heating/air
conditioning systems and equipment and air compressor systems. Responsible for
maintenance and repair shall assure that all facilities, structures and
associated equipment and free of missing components or defects which would
affect the safety or habitability of the facilities and structures or would
prevent any electrical, maintenance or structural system from functioning in
accordance with design intent. Shall maintain electrical equipment,
distribution panels, circuit breakers, connections, grounds, outlets, switches,
light fixtures, lens/gloves shall be replaced with like items of the same color/appearance.
Receptacles and breakers with ground fault sensor shall be capable of properly
detecting faults. Workmanship and materials shall conform to the National Fire
protection Association (NFPA) 71 and National Electric Code. Maintain Generator
Maintenance, Heating, Ventilation and Air Conditioning (HVAC) Systems.
Responsible for PM’s in a timely manner.
QUALIFICATIONS
Ability
to speak, read, and understands English. Requires a basic practical knowledge
of several maintenance trades in keeping building replacing electrical
switches, fixtures, and motors, occasional painting, or touching up of
structure or equipment. Current drivers license required. Two (2) years of recent experience within the
past 5 years in operating and maintaining building equipment and systems for
buildings of the approximate size and characteristic of the building(s) to be
operated and maintained. Must be able to
lift at least 75 lb is desired. Noise levels are common ones associated with general
maintenance and general maintenance tools. Must be physically capable of
sitting, standing, climbing, bending and stooping. Must have ability to
maintain assigned work hours. Must have sufficient endurance to perform task
over long periods of time.
![]()
Plumber – AFSS, Artesia, NM
Provide plumbing and maintenance support to
project site. Shall maintain and operate
all plumbing, mechanical, electrical, and utility systems. Maintain a good
state of repair to ensure proper and efficient operations of structural and
architectural components, appliance, and electrical/plumbing/heating/air
conditioning systems and equipment and air compressor systems. Responsible for
maintenance and repair shall assure that all facilities, structures and
associated equipment and free of missing components or defects which would
affect the safety or habitability of the facilities and structures or would
prevent any electrical, maintenance, plumbing or structural system from
functioning in accordance with design intent.
Responsible for PM’s and completing them in a timely manner. Maintain/repairing, providing salt and
filling softener systems; Maintain domestic water lines from the city’s water
meters to point of use, and the waste and sewage lines, from point of use to
the connection at the sanitary sewer main, Maintain all plumbing systems and fixtures
(including sinks, toilets and basins, lavatories, showers, fire sprinkler
systems, and water softeners) they shall drain freely and be free of leaks,
drips, chips and cracks or excessive discoloration and other duties assigned. Inside and Outside work environment. Will be
subject to extremes in temperatures.
QUALIFICATIONS
Ability to speak, read, and understands
English. Requires a basic practical knowledge of several maintenance trades in
keeping building woodwork in good repair; replacing electrical switches,
fixtures, and motors; occasional painting, or touching up of structure or
equipment; repairing or replacing plumbing fixtures; replacing broken
panes. Current Driver’s License. Two (2) years of recent experience within the
past 5 years in operating and maintaining building equipment and systems for
buildings of the approximate size and characteristic of the building(s) to be
operated and maintained. Knowledge of
the various tools associated with the position: Hand tools (hammer,
screwdriver, pliers, and handsaws). Must
be able to lift at least 75 lb is desired. Noise levels are common ones associated
with general maintenance and general maintenance tools. Must be physically capable
of sitting, standing, climbing, bending and stooping. Must have ability to maintain
assigned work hours. Must have sufficient endurance to perform task over long
periods of time.
Aleut Communications Services
Provides assistance for administrative, scheduling and
logistical project support to the Project Manager. Duties for this position include and are not limited
to:
-
Performed
all administrative and secretarial duties for the Project Manager.
-
Schedule/coordinate
meetings as directed.
-
Incoming and outgoing mail distribution.
-
Also maintains an inventory/log of postage stamps.
-
Prepares shipping/mailing labels for miscellaneous
Project Administration documents.
-
Coordinates
the pick-up and delivery of express mail services (FedEx, UPS, etc.)
-
Coordinates
purchases of materials for Project Manager.
-
Maintains files for local purchase orders,
government agency and company correspondence.
-
Assist the Project Manager in accepting delivered
site equipment.
-
Troubleshoot
and verify vendor invoicing for accuracy.
-
Assist the Project Manager in conducting weekly and
sometimes daily inventories of project equipment, supplies, and inventory of
government and company property.
-
Assist in the issue of equipment to subcontractors on-site.
-
Completes
paperwork for all security requirements for personnel badges and vehicle
passes.
-
Observes
safe working practices and complies with security procedures.
-
Keep
the office area neat and clean.
-
Help
set up and clean up of conference events and Seasonal functions.
-
When
necessary ensure the shredder and trash is emptied.
-
Produce
multiple copies of reports and briefings, as required.
Build
briefing binders, as required.
QUALIFICATIONS
-
Must be self-motivated.
-
Excellent customer service skills.
-
Experience answering and routing of phone
calls.
-
Excellent organizational and office skills such as
filing, mail distribution, copying and collating, etc.
-
Experience in inventory receipt, documentation, control, and disposal.
-
Office
environment administrative experience working in a fast-paced environment with
critical deadlines.
-
Conducts, documents, and reports inventories of supplies and equipment
items, to include both personal and capitalized government property items.
-
Working knowledge of inventory management and control procedures.
-
Excellent organizational and office skills such as filing, maintaining
equipment files, copying and collating, etc.
-
Must be a US citizen or be able to produce a valid work permit; must be
able to document proof of citizenship.
-
Must have a valid Alaska driver’s license.
-
Must be able to pass a pre-employment background check, to include fingerprints.
Senior Remedy Developer – Ft. Sam Houston, TX
The focus of this position is to
assist in the development, design, and implementation of the Configuration
Management Database (CMDB), Asset Management, and the Remedy ticketing system
using the Remedy application. The current and planned systems that the
administrators will work on include: Custom Structured Query Language (SQL)
query creation, SQL administration work, Remedy customization, server
maintenance, and security compliance.
The
contractor will: Install,
configure, implement, and deploy Remedy Asset Management to include: Update and
bring the new fields into view on the asset application forms. Capture and
migrate data from legacy systems which incur project management and
coordination between legacy owners and incumbent systems. Compose database
tables and/or spreadsheets to pre-load and integrate data from other
applications. Add custom attributes and fields to the application forms. Define
data feeds to perform integration from Human Resources (HR) Personnel data from
heterogeneous environments. Build and configure the BMC Topology
Discovery Engine to integrate into the CMDB. Define and implement product
catalog definitions according to best practices and industry standards stipulated
in the ITIL Framework. Define Multi Tenancy and Single Tenancy constructs for
Company Access control. Define Contract Management Interfaces, License
Management Exceptions. Define Cost
Center work flow and approval cycles. Define and maintain Supplier
Vendor/Operating Company Access Controls. Define and maintain purchase request
approval cycles. Define and configure charge back operations. Define and manage
user licenses and floating license pools for application. Contractor shall
install, configure, implement, and deploy BMC Configuration Management.
QUALIFICATIONS
Must
have a Secret clearance or able to obtain one. Must be United States Citizen.
Position
is designated as level IT-I, IT-II, IT-III in accordance with AR-25-2,
Information Assurance, and Appendix K AR 380-67 – Department of the Army
Personnel Security Program
Knowledge of Information Technology
Infrastructure Library (IT1L) framework and IT Service Management (ITSM).
Action Request (AR) Remedy version 7.x administration and maintenance;
designing forms and creating active links and filters. Desk, development, and
deployment of Remedy 7.x Action Request System (ARS) software, custom Remedy
ARS applications, and Remedy ARS IT Service Management (ITSM) out of the box
applications. Experience in creating Remedy ARS active link, filter,
escalation, form, and other workflow objects. Experience with Remedy ARS active
link, filter, escalation, form, and other workflow objects. Experience with
Remedy ARS IT Service Management (ITSM) 7.x suite, Service Desk, Change
Management, Asset Management, Service Level Management, and CMDB
administration. Prefer experience with Remedy ARS Distributed Server Option
(DSO), BMC Atrium CMDB, BMC Foundation Discover, and BMC Topology Discovery. Experience
in managing Service Level Management Service Level Agreement (SLAs) and
Approval Server. Experience in creating and modifying CMD classes and
relationships. Experience with requirements analysis and delivering Remedy ARS
application design, development, and embedding Crystal Reports within Remedy
ARS. In-depth knowledge of BMC Atrium Configuration Management Database (CMDB).
In-depth knowledge of BMC Foundation Discovery. In-depth knowledge of BMC
Topology Discovery. In-depth knowledge on the integration of monitoring tools.
In-depth knowledge of Microsoft SQL Required Certifications:
- ITIL Foundations Certification
- Remedy Approved Consultant
Certification
- Level II IA Certification. Will
need to obtain One of the following Commercial Certifications: CISA, CISSP,
GSE, or SCNA within Six months of hiring.
- Microsoft Certified Technology
Specialists (MCTS)
Potential Job Opportunities

Plum Island, NY
Aleut Facilities Support Services, AFSS, is bidding
on a project at Plum Island, NY and have potential openings for the following
positions upon contract award.
Project Manager-Degreed Engineer, preferably mechanical, electrical or
chemical.
Facilities Manager-Public Works background, former trades person, preferably
licensed.
Utility Services Manager-10 years experience as a high voltage electrician with
strong supervisory skills.
Laboratory Maintenance Manager-Well rounded operations, maintenance and repair
experience, strong supervisory skills.
Marine Transportation Manager-Must possess a 100 ton vessel captain's license.
QA/QC Manager-Previous QA experience at a technical facility.
Qualifications
Incumbent
must possess a BS Degree + 8 years equivalent specialized training and work
experience of which 4 years must be experience in a supervisory or management
position OR MS Degree + 6 years equivalent specialized training and work
experience of which 4 years must be experience in a supervisory or management
position OR Ph.D. + 4 years equivalent specialized training and work experience
of which 4 years must be experience in a supervisory or management position OR
16 years equivalent specialized training and work experience of which 4 years
must be experience in a supervisory or management position. In addition,
incumbent must be able to apply past environmental experience, to include
permit, compliance, or environmental requirements, in a government contracting
environment, and demonstrate the ability to work with people of varied
backgrounds and myriad objectives, reach consensus on complex issues in a
timely manner, and manage others in performing complex, interrelated tasks in
an efficient, effective and timely manner.